Carole Kanchier, PhD
– Respect others and value their opinions. Respect is a key ingredient in nourishing relationships and creating a just society. It requires trust, equality, empathy and connectedness in all kinds of relationships. Recognize the dignity, worth and humanity in all people. Talk with colleagues. Listen to what they’re really saying.
– Listen attentively. Participate openly, receptivity. Practice the following active listening skills:
Clarify. Ask questions when you’re not clear about something.
Reflect content. Summarize what you hear the person say to correct misunderstandings.
Reflect feelings. Let the person know you hear the emotional content. Listen between the lines. What’s the person feeling but not saying? Try empathy. “If I were experiencing that I would feel sad.”
– Assert yourself. Stand up for your rights in a friendly way. State your perceptions, share thoughts and feelings, and make your needs and desires clear. Stick to facts. Avoid words like “always” and “never’
– Recognize individual differences. Gender, cultural background, birth place, occupation, learning preferences and personality types are just a few factors contributing to different communication styles. Recognizing and respecting differences can reduce misunderstanding, frustration and resentment.
– Offer Feedback and recognition. Feedback, praise and support are necessary to evaluate performance, achieve feelings of accomplishment, confidence and self reliance, and enhance productivity. Let others know you appreciate their efforts or achievements. Praise is most effective when it’s linked to a specific activity or qualithy
Award winning, Questers Dare to Change Your Job and Life offer additional tips for enhancing communication and other work skills. https://www.amazon.com/Questers-Dare-Change-Your-Life/dp/1508408963.
Author Bio: Carole Kanchier, PhD, is an internationally recognized newspaper/digital columnist, registered psychologist, coach, speaker, and author of award winning, Questers Dare to Change. Carole Kanchier has taught at University of California, Berkeley and Santa Cruz, University of Alberta, and other institutions of higher learning, and conducts varied seminars on career and empowerment issues. Dr. Kanchier is known for her pioneering, interdisciplinary approach to human potential.
Contact: firstname.lastname@example.org; email@example.com; www.questersdaretochange.com