© Carole
Kanchier, PhD
Do You Have Emotional Intelligence (EQ)?
You’re in a meeting when a colleague
takes credit for your work. What would you do: 1) Publicly confront the
colleague over ownership? 2) After the meeting, request she give you credit
when discussing your work? 3) Nothing? 4) Publicly thank her for referencing
your work, and give the group additional information?
If you selected # 4, you’ve demonstrated
emotional intelligence or EQ. Studies show that emotionally intelligent people
are more successful in their careers than people who possess only intellectual
smarts. Daniel Goldman, who
popularized the EQ concept, identified five interrelated EQ competencies: Self-Awareness, Self-Regulation,
Self-Motivation, Empathy, and Effective Relationships.
What’s Your EQ?
Answer
“yes” or “no.”
1. I recognize my feelings and
differentiate among them.
2. I know and accept myself.
3. I need to discuss my problems with
others.
4. I’m realizing my potential.
5.I hang up on angry
clients.
6. I get facts before reacting in an
uncomfortable situation.
7. My life is stressful.
8. If I don’t get the promotion, I’ll
continue to perform well, believing I’ll get the next one.
9. I get depressed regularly.
10. I usually reframe bad experiences.
11. I don’t handleadversity well.
12. I’m persistent.
13. I’m sensitive to others’ feelings.
14. If a colleague has a problem, I’d
volunteer to help.
15. l share my thoughts..
16. I value others’ viewpoints even
though I disagree.
17. I’m dependable, cooperative.
18. My conscience guides my actions.
19. I’m comfortable with people.
20. I have good communication skills.
Scoring: One point for each “yes” to all items except 3, 5, 7, 9, and
11. A high score suggests you may be emotionally intelligent. (The items listed
are only examples of emotional intelligence.)
Strengthening
Emotional Intelligence
1. Self–Awareness. Items 1 to 4measure
competencies such as self-understanding, confidence, and self-reliance.
To enhance self-awareness, know and accept yourself. Be yourself, not who you
“should” be.
Clarify your purpose, and commit to at
least one goal that enables your to express your purpose. Tips for clarifying
purpose are found in www.questersdaretochange.com/blog/page/11/
Build on your strengths. List proud
personal qualities and accomplishments such as confident, caring, optimistic.
Each week, enhance a previous performance related to one strength. For example, list what else can you do to
become more optimistic, resilient or other?
Recognize feelings such as sadness and
anger. Note what triggers these feeling and subsequent successful and
unsuccessful consequences.
2. Self-Regulation. Items 5 to 8 measure self-management skills such as self-control,
flexibility, and tact. Learn to
manage emotions and negative thoughts and feelings. Restructure negative
thoughts so they’re more positive. Recognize time wasting habits and modify
your schedule accordingly.
Minimize fear by identifying worrisome
issues, and using appropriate information and resources to minimize these. Live
in the present. When angry, take time out before acting. Go to a quiet place
and breathe deeply, or wait a few days to cool down. Engage in physical
activities to reduce stress.
3. Self-Motivation. Items 9 to 12 measure competencies such as optimism, drive, and
inner-directedness. Tostrengthen
self-motivation, develop positive thinking patterns. Focus on opportunities.
Practice positive self-talk. Believe good things will happen. Begin each day by
smiling at yourself in the mirror.
Take charge of your career.Experiment
with new ideas, strategies. Think and talk about things you want. Define
success personally. Persist in achieving goals. View mistakes as leaning
experiences.
4. Empathy. Items 13 to 16 measure empathy,
awareness and appreciation of others’ feelings. Strengthen empathy by
listening. People feel reassured and understood when others pay attention.
Listen to peoples’ needs and perspectives.
Summarize what you hear the person say.
Let her know you hear and understand her thoughts and feelings. Listen between
the lines. What’s the person feeling but not saying? Ask questions when unsure.
Build rapport
and trust. Be genuine,
approachable, open to suggestions. Make people feel physically and emotionally
comfortable. Demonstrate appreciation.
5. Effective Relationships. Items 17 to 20 measure
interpersonal skills such as friendliness, communication, teamwork, and
leadership. Cultivate friendly relationships with co-workers.Know
peoples’ names and special strengths. Develop ”small-talk” skills. Celebrate peoples’ accomplishments.
Develop a social conscience. Volunteer
for company-sponsored or community projects. Get involved in hobbies that
involve social interaction. Practice communication skills. Read, take courses.
Join Toastmasters.
Success and
satisfaction in our global workplace require emotional intelligence in addition
to technical and professional skills. Identify one EQ trait to strengthen each week.
Chapter 3, Questers Dare to Change Your Job and Your Life,
by Dr. Carole Kanchier, provides additional ways to strengthen EQ or Quester traits.
Get a copy of Questers: https://www.amazon.com/Questers-Dare-Change-Your-Life/dp/1508408963
Author Bio: Carole Kanchier, PhD, is
an internationally recognized newspaper/digital columnist, registered
psychologist, keynote speaker, coach and author of award winning, Questers Dare to Change Your Job and
Life. Kanchier has taught at University of California,
Berkeley and Santa Cruz,
University of Alberta, and other institutions of
higher learning, and worked with varied individual and organizational clients.
Dr. Kanchier is known for her pioneering, interdisciplinary approach to human
potential. Carole is available for consultations and interviews
Contact:
carole@daretochange.com; carole@questersdaretochange.com; http://www.questersdaretochange.com