© Carole Kanchier, PhD

To ensure mastery of telephone skills, review the following periodically.

 Effective telephone skills

When making calls:

• State your message briefly and clearly.
• Leave your name, organization and phone number, repeating these twice, slowly and clearly.
• Give the full name of the person for whom you’re leaving the message.
• State the date and time of the call.
• State whether you’ll call back or you’d like the other person to call.
• Ask for a return call at a time you’ll be available.

When receiving calls:

• Identify yourself.
• Use courtesies such as “Please hold while I complete another call.”
• Offer to take messages when you’re answering for someone.
• Repeat the caller’s name and number to ensure they’re correct.
• Speak in a professional manner.
• Ensure your answering machine has a pleasant, professional and courteous message.

Questers Dare to Change Your Job and Life, by Carole Kanchier, offers additional strategies for succeeding in your life career.

The audible version is available: https://www.audible.com/pd/Questers-Dare-to-Change-Your-Job-and-Life-Audiobook/B07VZNKGJF?asin=B07VZNKGJF&ipRedirectOverride=true&overrideBaseCountry=true&pf_rd_p=34883c04-32e5-4474-a65d-0ba68f4635d3&pf_rd_r=TN801GRP49AWQSSYMDYC1

Check paperback edition: https://www.amazon.com/Questers-Dare-Change-Your-Life/dp/1508408963

Author Bio: Carole Kanchier, PhD, is an internationally recognized newspaper/digital columnist, psychologist, coach and author of award winning, Questers Dare to Change Your Job and Life.  Kanchier has taught at University of California, Berkeley and Santa Cruz, University of Alberta, and other institutions of higher learning. Dr. Kanchier is known for her pioneering, interdisciplinary approach to human potential.

Contact: carole@daretochange.com; carole@questersdaretochange.com; www.questersdaretochange.co